General Delivery Information
Delivery is calculated by weight and destination to UK addresses and will usually take between 1-2 business days for delivery, this can vary depending on the time the order is placed.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We strive to dispatch all orders placed before 12.30pm cut-off the same day (3pm for SIM only orders). This may vary depending on the volume of orders we have on our system that day. We do not process orders on the weekend, these will be dealt with the following working day.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping:
Please see carrier and delivery options below:
|
Shipping option |
Estimated delivery time
|
|
SIM Only Order – Royal Mail |
1 to 3 business days |
|
Letter – Royal Mail |
1 to 2 business days |
|
Large Letter – Royal Mail |
1 to 3 business days |
|
Small Parcel - DPD |
3 to 5 business days |
|
Large Parcel - DPD |
1 to 2 business days |
Collection
We do not offer a collection facility.
International Shipping
We may offer international shipping on request. Please email orders@freeclix.com.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. FreeClix is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at orders@freeclix.com with your name and order number, and we will look into it for you.
If you have a tracked service you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.