Terms & Conditions

These Terms and Conditions apply to your use of the FreeClix Store website and every order placed with the FreeClix Store. It is vital to us that our customers are happy with our products and service. We have set out the following terms and conditions in a readable fashion to ensure they can be clearly understood.

Our Contract with You

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your offer shall only be accepted by us once we place the product you have ordered onto the delivery van and only then shall a legally binding contract be formed between us. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can’t get hold of the model you need. In the event of these circumstances we will refund you any price you’ve paid to us.

Stock Availability

We display our availability on the website and when you can have an item delivered. Where we display the earliest available delivery day prior to the checkout, postcode restrictions may apply. For the most accurate delivery date to your home or business, please telephone the main telephone number as advertised on the website.

We used several computerised systems for our stock control and whilst they are exceptionally reliable they do get it wrong some of the time. If we get this wrong and don’t have stock of the item, you have placed an order for we will tell you as soon as we know and we will try to sort it out for you be either offering you a full refund or advising you of a new

Website Information

We try to specify accurate dimensions for every product listed on FreeClix Store. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we’ve made every effort to display all product colours accurately. We can’t however guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

Customer Reviews

Any customer reviews of the products we sell are the opinions of our customers and do not form part of the specification or description of the product. The content of any customer reviews or claims made in them do not form any part of our contract with you. We shall not be liable if any of the information contained in a customer review proves inaccurate and / or if you depend on it in any way.

Ownership of Copyright

You acknowledge and agree that the copyright in the photos, videos, data and text used on our website belongs to FreeClix Ltd or our suppliers and anything else including but not limited to, design and function belongs to FreeClix Ltd. You are permitted to use this material only as expressly authorised by us or our suppliers. Commercial copying, hiring, lending or displaying is prohibited. All other rights are reserved.

We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).

Prices

All the prices we display include VAT and exclude delivery.

From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product pages for pricing. We may also offer delivery and services (including installation) at a reduced rate as part of a promotion. This is subject to availability and can be withdrawn at FreeClix’s discretion. For example, a promotion offering Free Next Day delivery is only valid whilst we have the capacity to offer Next Day Delivery.

Payment

We accept payment by credit/debit card. This includes Maestro, Delta, MasterCard, American Express or Visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, and this doesn’t cost you any extra. If there are any problems with receiving payment, we’ll let you know.

Discount Codes

From time to time we’ll offer discount codes on selected products. Discount codes will be available for limited time with eligible dates clearly visible. They’re also subject to availability and can be withdrawn at any time. Discount codes can’t be used in conjunction with any other offer. Discount codes can only be redeemed on FreeClix Store and you can only use one discount code per order. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the total discount applied.

Delivery

We offer delivery to every UK postcode (excluding Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man and these specific postcodes: BT,AB31-AB38,AB41-45,AB51-AB56,FK19-FK21,HS,IV,KA27-KA28,KW,PA20-PA38,PA41-PA49,PA60-PA88,PH1,PH5-PH11,PH15-PH50,ZE BT, AB37, AB38, AB44, AB45, AB53-AB56, CA18-CA27, HS1-HS9, IM, IV14-IV28, IV30-IV32, IV36, IV40-IV56, IV7, IV9, IV10-IV12, KA27, KA28, KW, LA15-LA23, PA20-PA38, PA41-PA49, PA60-PA78, PA80-PA88, PH17-PH26, PH30-PH44, PH49, PH50, TR21-TR25, ZE).

Delivery will normally be made by courier, sometimes we use Royal Mail.

Delivery Limitations

Occasionally something will happen out of our control that means our delivery schedule and availability may be affected. This could be something like adverse weather such as snow or flooded roads. If you’ve already selected your delivery date and you’re affected, we’ll contact you as soon as possible to arrange alternative delivery options. Where we are aware of other things which might affect our ability to deliver such as events that might cause road closures we will block out the date in the delivery schedule. We will do what we can to ensure minimal disruption when we have problems, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.

Unfortunately, on the rare occasions where a delivery is unsuccessful, we’re not liable for costs incurred. This might include things like a third party engineer or other deliveries.

There are various delivery options available, depending on your needs and how much you want to pay. These options are set out clearly on the checkout page before you place your order.

Cancellation (when goods are not faulty)

If you’re not happy with your product or simply change your mind you must provide us with notice of cancellation within 14 days of delivery to receive a refund, please call the main number on our website (calls are charged at standard rates), email us shop@freeclix.com or write to us at our address below to advise us of your wish to cancel.

We may need to ask for proof that you bought an item from us. We only accept returns from the person who bought the item so if you gift this item and there is a problem you’ll need to arrange the return to us yourself; we can’t do this with the person you bought the gift for.

You have another 14 days to return the product to us. You will be responsible for paying any costs associated with the return of goods if you cancel. Please ensure that any goods are returned to us in the condition in which they arrived to you, in the original packaging, with the relevant manuals and accessories included.

We will provide you with a refund within 14 days for the full price paid including any outbound delivery charges.

 

If Products are Faulty

We respect your legal rights in relation to products which are faulty or not as expected. We’ll offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.

The manufacturers will supply a warranty in addition to your rights under the Sales of Goods Act. In most cases you’ll receive a 1-year warranty covering all parts and labour, or in some instances, it may be longer.

Please also note that our warranties only cover domestic use; items for use in commercial settings might not be covered.

Situations Beyond Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or

Impossibility of the use of public or private telecommunications networks

Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.

Our Liability to You

Here at FreeClix, we strive to deliver a great service to every customer. We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility.

As the FreeClix Store only supplies products for private use, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.

Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors. Fraud or fraudulent misrepresentation. Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession). Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples). Defective products under the Consumer Protection Act 1987.

Information About Us and How to Contact Us

The FreeClix Store is operated by FreeClix Limited, a company registered in England and Wales. Our company registration number is 03892152 and our registered office is at:

FreeClix Limited,

Holly Lodge,

Holly Lane,

Blofield,

Norfolk

NR13 4BY

 

Our registered VAT number is GB 750 6700 45

 

If you have any questions, you may be able to find some answers in the help section on our website. We strive to provide as much information as possible to enable you to make a great purchase but if you have any questions, about anything at all then don’t hesitate to contact us; its what we’re here for.

You can call us on our main number on the website (standard charges apply), email us at shop@freeclix.com or write to us at the address given above.

How We May Use Your Personal Information

We will use the personal information you provide to us to:

Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide via our email newsletter which you may unsubscribe to at any time.

You agree that we may pass your personal information to our delivery agents We will not give your personal data to any other third party without your consent.

General

The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.