FAQs

General Questions 

Do I need to create an account to shop from you?

You don’t! You can check out as a guest on the checkout page

I haven’t received an invoice?

No problem! Send an email to shop@freeclix.com with your order number or call us on 0330 0563 110 and we’ll get one sent across to you.

What forms of payment do you accept?

We accept both debit and credit card payments as well as PayPal.

I haven’t received an email confirmation what should I do?

No problem! Give us a call on 0330 0563 110 or email us at shop@freeclix.com

Shipping/Delivery

How much will my delivery cost?

Shipping costs are dependent on how many items your order and the size of the items.

Where can I get an update on my delivery?

Head to My Account, where you can find information on your recent orders and shipping details.

Where do you ship to?

Worldwide! Delivery charges may vary depending on where the goods are going.

Returns

My product isn’t working properly what should I do?

If you’ve got a faulty product, please contact us at shop@freeclix.com or call 0330 0563 110. Please see our terms and conditions relating to return of goods.

I want to return my product, what should I do?

To return a product please email shop@freeclix.com or call 0330 0563 110. Please see our terms and conditions relating to the return of non-faulty goods.

How do I cancel my order?

If you wish to cancel your order you have 14 days from the date of purchase to cancel. Please email shop@freeclix.com or call 0330 0563 110. Please see our terms and conditions relating to the cancellation of orders.